Bilingual Care Coordination Front Desk Specialist

APLA Health; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

APLA Health is seeking a professional receptionist to greet visitors, answer phone lines, and direct clients to the appropriate service areas. The role requires fluency in English and Spanish, with strong communication and customer-service skills to ensure welcoming, efficient interactions.

You will manage daily front-desk activities, coordinate with staff, maintain office materials, and assist with scheduling, data entry, and workflow updates.

Qualifications

• High school graduate with a minimum of 3 years experience as a receptionist.
• Bilingual English/Spanish required; strong communication and diplomacy are essential.
• Basic computer skills including word processing and data entry.

Responsibilities

• Greet guests professionally and direct them to the appropriate service area.
• Answer and direct phone calls to staff with correct etiquette.
• Notify staff when clients arrive and assist visitors as needed.
• Maintain a neat, organized reception area and up-to-date informational materials.
• De-escalate crises when possible and escalate to appropriate personnel.
• Review daily schedules, update announcements, and assist with data entry.

Skills

Bilingual English/Spanish

Communication skills

Customer service

Phone etiquette

Time management

Education

High school diploma

Tools

Word processing

Job description

APLA Health is seeking a professional receptionist to greet visitors, answer phone lines, and direct clients to the appropriate service areas. The role requires fluency in English and Spanish, with strong communication and customer-service skills to ensure welcoming, efficient interactions.

You will manage daily front-desk activities, coordinate with staff, maintain office materials, and assist with scheduling, data entry, and workflow updates.