Bilingual Front Desk Receptionist

Primary Express Care; Louisville (KY); On-site; USD 29,000 - 42,000; Full time

Job summary

Primary Express Care in Louisville, KY seeks a Spanish bilingual Front Desk Receptionist to greet patients, check them in/out, and manage high-volume calls. You will ensure accurate record updates and help with referrals and authorizations, acting as a clear liaison between patients and staff.

The role requires dependable, organized behavior with excellent English and Spanish communication. Candidates should be comfortable working in a fast-paced medical office and maintaining a welcoming

Qualifications

• Bilingual English/Spanish required to communicate with patients.
• Experience front desk or reception in a medical office preferred.
• Excellent communication and interpersonal skills.
• Ability to manage high phone volume and multitask.

Responsibilities

• Greet and check in/out patients efficiently.
• Answer high-volume calls in English and Spanish.
• Schedule appointments and confirm with patients.
• Collect documentation and update patient records.
• Coordinate referrals and authorizations with providers.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Front desk experience

Tools

MS Office

Job description

We are a fast-paced medical office committed to delivering exceptional patient care, efficient service, and a welcoming environment. We are seeking a Spanish bilingual Front Desk Receptionist who is dependable, organized, and able to communicate clearly with both English- and Spanish-speaking patients. Responsibilities: Greet patients warmly and check them in/out efficiently Answer high-volume phone calls and assist patients in both English and Spanish Schedule and confirm appointments Collect necessary documentation Maintain accurate patient records and update information as needed Assist with referrals, authorizations, and general office tasks Provide clear communication between patients, providers, and staff Ensure the front desk area remains organized and presentable