Bilingual Front Desk Administrator (Spanish/English)

APLA Health; Long Beach (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

APLA Health Center Long Beach is seeking a Front Office Administrator to manage all onsite front desk operations at the Long Beach clinic. Responsibilities include greeting patients, scheduling, and data entry to ensure smooth patient flow.

Requirements include high school diploma or GED, bilingual English/Spanish, and experience in a medical office or customer service. HIPAA/OSHA compliance is essential.

Qualifications

• High school diploma or GED required; AA degree preferred.
• Bilingual English/Spanish required.
• Experience in a medical office preferred; or two years of other customer service experience.

Responsibilities

• Greet patients and visitors warmly, in person and on the phone.
• Schedule appointments to optimize provider time and exam room availability.
• Enter demographic/financial information into the patient record using electronic systems.
• Assist patients with check-in/registration and use of online system.
• Update and collect patient charges and insurance eligibility/fee status.
• Coordinate with staff on appointment changes and patient inquiries.
• Promote services and guidance on patient portal usage (telehealth, messaging).
• Maintain a neat, organized waiting area and adhere to HIPAA and OSHA rules.

Skills

Excellent communication

Phone etiquette

Organized

Time management

Education

High School diploma or GED

AA degree preferred

Tools

Microsoft Office

Electronic health records

Job description

APLA Health Center Long Beach is seeking a Front Office Administrator to manage all onsite front desk operations at the Long Beach clinic. Responsibilities include greeting patients, scheduling, and data entry to ensure smooth patient flow.

Requirements include high school diploma or GED, bilingual English/Spanish, and experience in a medical office or customer service. HIPAA/OSHA compliance is essential.