Bilingual Front Desk & Patient Services Specialist

Lch-Health-and-Community-Services; Kennett Square (Chester County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

403(b) with employer match

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

LCH Health and Community Services is seeking a Patient Services Representative to deliver excellent customer service by phone and at the front desk. You will assist with scheduling, registration, and daily clinic operations, ensuring a positive patient experience and smooth front-office workflow.

The role requires bilingual Spanish/English communication, a high school diploma, and a valid driver’s license. Experience with EHR systems and Microsoft Office is preferred, with one evening shift per

Qualifications

• Bilingual Spanish/English required.
• High school diploma or equivalent.
• Valid driver’s license (PA, DE, or MD).
• Customer service experience (healthcare preferred).
• Experience with EHR systems and Microsoft Office.

Responsibilities

• Answer incoming calls and schedule appointments.
• Greet patients and manage check-in/check-out processes.
• Register patients and maintain records in the EHR.
• Verify insurance and assist with updates (PCP selection).
• Manage voicemails, patient portal messages, and schedule changes.
• Collect payments and reconcile daily transactions.
• Coordinate patient needs with clinical staff and follow triage protocols.
• Support patient flow and front office operations.
• Maintain confidentiality and HIPAA compliance.

Job description

LCH Health and Community Services is seeking a Patient Services Representative to deliver excellent customer service by phone and at the front desk. You will assist with scheduling, registration, and daily clinic operations, ensuring a positive patient experience and smooth front-office workflow.

The role requires bilingual Spanish/English communication, a high school diploma, and a valid driver’s license. Experience with EHR systems and Microsoft Office is preferred, with one evening shift per