Bilingual Front Desk & Patient Admin Specialist

APLA Health; Long Beach (CA); On-site; USD 71,635,000 - 78,257,000; Full time

Job summary

APLA Health is seeking a proactive Front Office Administrator to handle on-site administrative duties at the Long Beach clinic, greet patients, schedule appointments, and ensure accurate data entry in patient records.

The role requires bilingual English/Spanish communication, prior medical office or customer service experience, and strong organizational skills to support efficient clinic operations.

Qualifications

• High school diploma or GED required; AA degree preferred.
• Bilingual English/Spanish required.
• Experience in a medical office preferred; or two years of customer service experience.
• Proficient in Microsoft Office; familiarity with electronic health records.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Schedule appointments to optimize provider time and room availability.
• Register patients and enter demographic/financial information into the patient record.
• Assist patients with checking in and registering in new online system.
• Update financial information and collect patient charges along with receipts.
• Verify insurance eligibility and sliding fee status at or before visits.
• Assist patients with the patient portal and telehealth steps.
• Maintain neat, organized waiting area and provide excellent customer service.
• Communicate in English and Spanish as required.

Skills

Bilingual English/Spanish

Customer service

Phone etiquette

Microsoft Office

Excellent communication

Detail oriented

Insurance knowledge (Medi-Cal/Medicare

Electronic health records

Education

High school diploma or GED

AA degree preferred

Tools

Electronic health records

Insurance plans knowledge

Job description

APLA Health is seeking a proactive Front Office Administrator to handle on-site administrative duties at the Long Beach clinic, greet patients, schedule appointments, and ensure accurate data entry in patient records.

The role requires bilingual English/Spanish communication, prior medical office or customer service experience, and strong organizational skills to support efficient clinic operations.