Bilingual Medical Front Office Concierge

MyCare Medical; Port Richey (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

MyCare Medical is seeking a Front Office Coordinator to greet patients, manage check-in/out, and coordinate scheduling in a patient-centric clinic. The role emphasizes bilingual English/Spanish communication, data entry, and reliable patient interactions to ensure smooth operations and positive experiences for every visitor.

Responsibilities include coordinating appointments to minimize wait times, collecting payments, verifying insurance, and maintaining privacy and cleanliness in the waiting

Qualifications

• Minimum 1 year of medical office experience and 1 year in customer service
• Data entry and typing experience
• Bilingual in English/Spanish required
• Strong phone and in-person communication

Responsibilities

• Greet patients and visitors warmly and provide office information
• Schedule appointments to minimize wait times and manage check-in/out
• Remind patients of appointments and required documents
• Collect co-pays and deductibles; verify insurance annually
• Ensure privacy and patient comfort; document concerns
• Answer phone calls professionally and document calls
• Maintain waiting room cleanliness and supplies
• Provide updates on referrals within 3 business days
• Utilize eCW effectively and protect patient privacy
• Participate in training and teamwork

Skills

Data entry

Typing

Phone communication

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

eClinicalWorks (eCW)

Job description

MyCare Medical is seeking a Front Office Coordinator to greet patients, manage check-in/out, and coordinate scheduling in a patient-centric clinic. The role emphasizes bilingual English/Spanish communication, data entry, and reliable patient interactions to ensure smooth operations and positive experiences for every visitor.

Responsibilities include coordinating appointments to minimize wait times, collecting payments, verifying insurance, and maintaining privacy and cleanliness in the waiting