Bilingual Call Center Specialist - First Shift

Equus Workforce Solutions; Houston (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Equus Workforce Solutions is seeking a Bilingual Customer Service Representative for our Houston call center. This full-time role (First Shift) offers hourly compensation and requires HS diploma or GED with 6+ months in customer service, preferably in a call center.

The position involves handling calls and emails, verifying information, scheduling orientations, and referring clients to workforce services, while maintaining accurate records and delivering high-quality service.

Qualifications

• HS diploma or GED required.
• Some college or undergraduate degree is a plus.
• 6+ months in customer service, preferably call center.

Responsibilities

• Obtain client information by answering calls and emails.
• Determine eligibility by comparing client information to guidelines.
• Schedule clients for local Employment and Training Orientations.
• Refer clients to third party workforce services providers.
• Maintain records and update systems per guidelines.
• Maintain communication equipment by reporting problems.

Skills

Customer service

Phone skills

Communication

Data entry

Multi-tasking

Attention to detail

Education

HS Diploma or GED

Some college or undergraduate degree

Job description

Equus Workforce Solutions is seeking a Bilingual Customer Service Representative for our Houston call center. This full-time role (First Shift) offers hourly compensation and requires HS diploma or GED with 6+ months in customer service, preferably in a call center.

The position involves handling calls and emails, verifying information, scheduling orientations, and referring clients to workforce services, while maintaining accurate records and delivering high-quality service.