Career Services Advocate — Call Center Support

Equus Workforce Solutions; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

Equus Workforce Solutions is seeking a Customer Service Representative for a full-time Call Center position in Texas. You will handle inquiries via phone and email, verify information, and guide clients through eligibility and program orientations to connect them with workforce services.

Requirements include a HS diploma or GED and at least 6 months in customer service, preferably in a call center. Strong communication, data entry, and multitasking skills are essential for success.

Qualifications

• HS Graduate or GED required; some college is a plus.
• 6 months+ experience in customer service, preferably in a Call Center environment, required.
• Workforce or other Human Services experience is a plus.
• Strong written and verbal communication skills; Phone Skills; Listening; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking

Responsibilities

• Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information.
• Determines eligibility by comparing client information to established guidelines.
• Schedules clients for Employment and Training Program Orientations available locally to their area of residence.
• Refers clients to third party workforce services providers.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains an accurate written record of the transaction following established guidelines.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new programs that become available; participating in employment and training discussions.
• Other duties as assigned

Skills

Customer service

Call center experience

Data entry

Verbal communication

Written communication

Multitasking

Attention to detail

Education

HS Diploma or GED

Some college

Job description

Equus Workforce Solutions is seeking a Customer Service Representative for a full-time Call Center position in Texas. You will handle inquiries via phone and email, verify information, and guide clients through eligibility and program orientations to connect them with workforce services.

Requirements include a HS diploma or GED and at least 6 months in customer service, preferably in a call center. Strong communication, data entry, and multitasking skills are essential for success.