Bilingual Call Center Specialist (Spanish/English)

Equus; Houston (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Equus Workforce Solutions is seeking a Bilingual Customer Service Representative to support job seekers in a call center environment in Houston, TX. You will handle calls and emails, verify information, and help clients navigate employment services.

The role requires HS diploma or GED and at least 6 months in customer service, preferably in a call center. Strong communication, data entry, and multitasking skills are essential; full-time first-shift position with USD 23.8 hourly.

Qualifications

• HS Graduate or GED required, some college or undergraduate degree is a plus
• 6 months or more experience in customer service, preferably in a Call Center environment, required
• Workforce or other Human Services experience is a plus

Responsibilities

• Answer calls and emails to obtain client information.
• Determine eligibility by comparing client information to guidelines and schedule orientations.
• Refer clients to third-party workforce services providers.
• Maintain an accurate written record of transactions and update information as required.

Skills

Customer service

Call center

Phone skills

Data entry

Multitasking

Bilingual English/Spanish

Education

HS Diploma/GED

Job description

Equus Workforce Solutions is seeking a Bilingual Customer Service Representative to support job seekers in a call center environment in Houston, TX. You will handle calls and emails, verify information, and help clients navigate employment services.

The role requires HS diploma or GED and at least 6 months in customer service, preferably in a call center. Strong communication, data entry, and multitasking skills are essential; full-time first-shift position with USD 23.8 hourly.