Bilingual Call Center Specialist - Patient Access

Legacy Community Health; Houston (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO & holidays

Medical, dental, vision, life

Flexible Spending Account

403(b) retirement with company match

Disability insurance

$0 copay legacy providers

$0 copay prescriptions

Travel insurance

Pet insurance

Subsidized gym membership

Job summary

Legacy Community Health in Houston is seeking a Bilingual Call Center Specialist to serve as the first point of contact for patients. You will schedule appointments, relay information, and guide patients through referrals, eligibility, and coverage considerations with empathy and professionalism.

Role emphasizes strong communication, data entry accuracy, and collaboration with clinical teams to ensure timely access to care. Prior call center experience and HIPAA knowledge are valued.

Qualifications

• Customer service oriented with a patient focus.
• Clear, professional communication over the phone.
• Ability to handle multiple calls and tasks efficiently.
• Bilingual English/Spanish communication required.
• Attention to detail and accuracy in data entry.

Responsibilities

• Manage inbound/outbound calls in a call-center environment.
• Schedule patient appointments and discuss referrals, insurance, and eligibility.
• Maintain professional, calm communication to ensure a positive patient experience.
• Document interactions accurately and keep systems updated.
• Adhere to HIPAA policies and protect patient privacy.
• Collaborate with clinical and other departments to coordinate care.

Skills

Customer service

Phone etiquette

Multitasking

Bilingual English/Spanish

Education

High school diploma

1-2 years customer service experience

Job description

Legacy Community Health in Houston is seeking a Bilingual Call Center Specialist to serve as the first point of contact for patients. You will schedule appointments, relay information, and guide patients through referrals, eligibility, and coverage considerations with empathy and professionalism.

Role emphasizes strong communication, data entry accuracy, and collaboration with clinical teams to ensure timely access to care. Prior call center experience and HIPAA knowledge are valued.