Bilingual Customer Service Representative - Call Center (816510)

Equus Workforce Solutions; Houston (TX); On-site; USD 27,000 - 39,000; Full time

Job summary

Equus Workforce Solutions is seeking a Bilingual Customer Service Representative for our Houston call center. This full-time role (First Shift) offers hourly compensation and requires HS diploma or GED with 6+ months in customer service, preferably in a call center.

The position involves handling calls and emails, verifying information, scheduling orientations, and referring clients to workforce services, while maintaining accurate records and delivering high-quality service.

Qualifications

• HS diploma or GED required.
• Some college or undergraduate degree is a plus.
• 6+ months in customer service, preferably call center.

Responsibilities

• Obtain client information by answering calls and emails.
• Determine eligibility by comparing client information to guidelines.
• Schedule clients for local Employment and Training Orientations.
• Refer clients to third party workforce services providers.
• Maintain records and update systems per guidelines.
• Maintain communication equipment by reporting problems.

Skills

Customer service

Phone skills

Communication

Data entry

Multi-tasking

Attention to detail

Education

HS Diploma or GED

Some college or undergraduate degree

Job description

Bilingual Customer Service Representative - Call Center (816510)

• Full-time
• Schedule: First Shift
• State Location: TX
• Compensation: USD 23.8 - USD 23.8 - hourly

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

- Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information. - Determines eligibility by comparing client information to established guidelines - Schedules clients for Employment and Training Program Orientations available locally to their area of residence - Refers clients to third party workforce services providers - Informs clients by explaining procedures; answering questions; providing information - Maintains an accurate written record of the transaction following established guidelines - Maintains communication equipment by reporting problems - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures - Updates job knowledge by studying new programs that become available; participating in employment and training discussions - Other duties as assigned

Education - HS Graduate or GED required, some college or undergraduate degree is a plus - 6 months or more experience in customer service, preferably in a Call Center environment, required - Workforce or other Human Services experience is a plus Qualifications - Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking Travel Requirements - Minimal Travel Work Environment And Physical Demands - Must be able to sit or stand for long periods of time. - 80% of the day will be spent sitting or standing while talking on the phone

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].