Bilingual Customer Service Representative - Call Center (816510)

Equus; Houston (TX); Presencial; USD 27 000 - 39 000; Tempo integral

Resumo da oferta

Equus Workforce Solutions is seeking a Bilingual Customer Service Representative to support job seekers in a call center environment in Houston, TX. You will handle calls and emails, verify information, and help clients navigate employment services.

The role requires HS diploma or GED and at least 6 months in customer service, preferably in a call center. Strong communication, data entry, and multitasking skills are essential; full-time first-shift position with USD 23.8 hourly.

Qualificações

• HS Graduate or GED required, some college or undergraduate degree is a plus
• 6 months or more experience in customer service, preferably in a Call Center environment, required
• Workforce or other Human Services experience is a plus

Responsabilidades

• Answer calls and emails to obtain client information.
• Determine eligibility by comparing client information to guidelines and schedule orientations.
• Refer clients to third-party workforce services providers.
• Maintain an accurate written record of transactions and update information as required.

Conhecimentos

Customer service

Call center

Phone skills

Data entry

Multitasking

Bilingual English/Spanish

Formação académica

HS Diploma/GED

Descrição da oferta de emprego

Bilingual Customer Service Representative - Call Center (816510)

• Full-time
• Schedule: First Shift
• State Location: TX
• Compensation: USD 23.8 - USD 23.8 - hourly

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

- Obtains client information by answering telephone calls and emails; making OB calls in response to an inquiry for information; interviewing clients; verifying information. - Determines eligibility by comparing client information to established guidelines - Schedules clients for Employment and Training Program Orientations available locally to their area of residence - Refers clients to third party workforce services providers - Informs clients by explaining procedures; answering questions; providing information - Maintains an accurate written record of the transaction following established guidelines - Maintains communication equipment by reporting problems - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures - Updates job knowledge by studying new programs that become available; participating in employment and training discussions - Other duties as assigned

Education - HS Graduate or GED required, some college or undergraduate degree is a plus - 6 months or more experience in customer service, preferably in a Call Center environment, required - Workforce or other Human Services experience is a plus Qualifications - Strong written and Verbal Communication skills; Phone Skills ; Listening ; Data Entry Skills; People Skills; Informing; Customer Focus; Customer Service; Attention to Detail; Professionalism; Multi-tasking Travel Requirements - Minimal Travel Work Environment And Physical Demands - Must be able to sit or stand for long periods of time. - 80% of the day will be spent sitting or standing while talking on the phone

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].