Bilingual Call Center Agent — Spanish/English (Remote)

MCI; Lovington (NM); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI Careers is seeking Bilingual Call Center Representatives in Lovington, NM. Ideal candidates will be fluent in English and Spanish, with strong communication and typing skills. Responsibilities include managing calls, building customer relationships, and providing exceptional service. Full-time employees will enjoy extensive health benefits, retirement savings, and career growth opportunities. Join a dynamic team and make a real impact while delivering excellent customer experiences.

Qualifications

• Fluent in English and Spanish; spoken and written.
• Strong typing skills (20+ WPM) and data entry experience.
• Ability to multitask and thrive in a dynamic environment.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Listen actively to understand customer needs.
• Use internal systems to manage accounts and process claims.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication

Organization skills

Problem-solving abilities

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking Bilingual Call Center Representatives in Lovington, NM. Ideal candidates will be fluent in English and Spanish, with strong communication and typing skills. Responsibilities include managing calls, building customer relationships, and providing exceptional service. Full-time employees will enjoy extensive health benefits, retirement savings, and career growth opportunities. Join a dynamic team and make a real impact while delivering excellent customer experiences.