Bilingual Call Center Agent — Spanish/English (Remote)

MCI Careers; Hobbs (NM); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Paid Training

Fun, Engaging Work Environment

Casual Dress Code

Job summary

MCI Careers is looking for Bilingual Call Center Representatives in Hobbs, New Mexico. This role supports client projects across various industries, requiring fluency in English and Spanish. Successful candidates will assist with technical issues, build customer relationships, and identify upselling opportunities while delivering exceptional service. MCI offers a range of benefits, including health coverage, PTO, and a focus on employee growth and development.

Qualifications

• High school diploma or GED.
• Fluent in English and Spanish, both spoken and written.
• Strong typing skills (20+ WPM) and data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Basic knowledge of Microsoft Office Suite and Windows applications.
• Reliable internet connection (20Mbps+ download speed) for remote roles.
• Customer-first mindset: empathetic, patient, and solution-oriented.
• Ability to multitask, self-manage, and thrive in a dynamic environment.
• Team-oriented with strong interpersonal skills.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials, system updates, and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Skills

Fluent in English and Spanish

Strong typing skills (20+ WPM)

Excellent communication skills

Problem-solving abilities

Customer-first mindset

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI Careers is looking for Bilingual Call Center Representatives in Hobbs, New Mexico. This role supports client projects across various industries, requiring fluency in English and Spanish. Successful candidates will assist with technical issues, build customer relationships, and identify upselling opportunities while delivering exceptional service. MCI offers a range of benefits, including health coverage, PTO, and a focus on employee growth and development.