Bilingual Call Center Agent — Spanish/English (Remote)

MCI; Silver City (NM); Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers is seeking Bilingual Call Center Representatives in Silver City, New Mexico. Responsibilities include managing calls, providing solutions, and maintaining customer relationships. Ideal candidates are fluent in English and Spanish, possess strong communication skills, and are dedicated to customer service.

Full-time employees receive comprehensive benefits after 60 days, including health coverage, paid time off, and retirement savings options. Join us to grow your career while making a positive impact!

Qualifications

• High school diploma or GED.
• Fluent in English and Spanish (spoken and written).
• Strong typing skills with data entry experience.
• Excellent communication, organization, and problem-solving abilities.
• Ability to work scheduled shifts, including weekends and holidays.
• Basic knowledge of Microsoft Office Suite and Windows applications.
• Reliable internet connection for remote roles.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Listen actively to understand customer needs and provide accurate solutions.
• Use internal systems to manage accounts, process claims, and update records.
• Follow scripts and procedures to ensure compliance and consistency.
• Escalate complex issues to supervisors when necessary.
• Maintain confidentiality and protect customer data.
• Stay current with training materials and product knowledge.
• Meet performance goals including first-call resolution and customer satisfaction.

Skills

Fluent in English and Spanish

Strong typing skills

Excellent communication

Problem-solving abilities

Customer-first mindset

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

MCI Careers is seeking Bilingual Call Center Representatives in Silver City, New Mexico. Responsibilities include managing calls, providing solutions, and maintaining customer relationships. Ideal candidates are fluent in English and Spanish, possess strong communication skills, and are dedicated to customer service.

Full-time employees receive comprehensive benefits after 60 days, including health coverage, paid time off, and retirement savings options. Join us to grow your career while making a positive impact!