Bilingual Call Center Agent (Portuguese/English) - Part-Time

First National Bank of America; Lansing (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Discounted childcare

Pet Insurance

401k with employer match

Adjustable desks

Complimentary snacks

Job summary

First National Bank of America in Lansing, MI is seeking a Part-Time Call Center Representative who is bilingual in Portuguese and English and passionate about helping customers. You will answer inquiries, resolve loan questions, and follow up with customers to ensure satisfaction.

This in-person role offers hourly pay with potential monthly incentives and a shift premium after 5:00 PM. Training is provided to build strong service skills in a fast-paced environment.

Qualifications

• Bilingual Portuguese and English required or highly preferred.
• Excellent communication and customer service skills.
• Ability to handle multiple customer inquiries professionally.

Responsibilities

• Answer incoming calls and other communications from loan customers and others.
• Resolve loan customers’ requests timely and professionally.
• Engage in outbound calls to provide service and follow up with customers.
• Create and maintain customer records.

Skills

Bilingual (Portuguese/English)

Communication skills

Customer service

Job description

First National Bank of America in Lansing, MI is seeking a Part-Time Call Center Representative who is bilingual in Portuguese and English and passionate about helping customers. You will answer inquiries, resolve loan questions, and follow up with customers to ensure satisfaction.

This in-person role offers hourly pay with potential monthly incentives and a shift premium after 5:00 PM. Training is provided to build strong service skills in a fast-paced environment.