Bilingual Online Branch Supervisor - 9AM-6PM Shift

First National Bank of America; East Lansing (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical plans with HSA and traditional

Dental

Vision

Paid Time Off

401k with employer match

Adjustable desks

Job summary

First National Bank of America is seeking a Bilingual Supervisor to lead our Online Branch in East Lansing, MI. You will manage a team of virtual bankers delivering outstanding service in English and Spanish, while achieving service, sales, compliance, and operational goals.

This full-time, on-site role at our East Lansing headquarters requires strong leadership, coaching, and compliance focus to foster a high-performance team and exceptional client experience.

Qualifications

• Bilingual fluency in English and Spanish required.
• Strong knowledge of deposit and consumer lending products.
• Excellent interpersonal and leadership skills.
• Experience with Jack Henry banking software.
• Minimum 1 year in banking or financial services.
• Ability to adapt in a culture of change.

Responsibilities

• Lead and coach a team of virtual bankers.
• Oversee service, sales, compliance and operations.
• Coach to meet individual and branch goals with feedback.
• Drive deposits, lending and cross-sell growth.
• Ensure regulatory compliance and accurate records.

Skills

Bilingual fluency

Deposits & lending knowl.

Interpersonal skills

Leadership

Jack Henry experience

Goal-oriented

Banking exp (1 yr)

Adapt to change

Tools

Jack Henry

Job description

First National Bank of America is seeking client-focused Bilingual Supervisor with a servant heart to lead our Online Branch. This candidate will oversee a team of virtual bankers who provide exceptional service & sales support to customers in both English and Spanish. This role ensures that the virtual branch delivers on service, sales, compliance, and operational excellence while fostering a high-performance culture.

This role is On-site at our East Lansing Headquarters

Schedule - Monday to Friday 9am-6pm

• Answer inquiries regarding checking, savings, CD’s, IRA’s, online banking and home equity products
• Resolve complex account issues and ensure client satisfaction
• Lead, motivate, and coach a team of virtual bankers to meet individual and branch performance goals by providing regular feedback, performance reviews, and development plans, while fostering a culture of accountability, collaboration, and client-first service
• Drive deposit, lending, and cross-sell growth through coaching
• Support bankers in uncovering client needs and recommending suitable products
• Ensure all transactions comply with bank policies, procedures, and regulatory standards (e.g., BSA, AML)
• Maintain accurate client records and follow up on pending documentation

Key Skills & Qualifications:

• Bilingual fluency (e.g., English & Spanish) – verbal and written
• Strong knowledge of deposit and consumer lending products
• Exceptional interpersonal, communication & leadership skills
• Experience with Jack Henry preferred
• Ability to work in a goal-oriented, team-focused environment
• Prior banking or financial services experience (minimum 1 year)
• Ability to quickly course correct and adapt in culture of change

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we are looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

This role is a full-time, in-person role at a single location: Our East Lansing, MI office.

First National Bank of America is an Equal Opportunity Employer.

As set forth in First National Bank of America's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.