Bilingual Mortgage Support Specialist

First National Bank of America; East Lansing (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical – multiple plans including HSA

Dental – low premiums

Vision – low premium

Discounted childcare

Pet Insurance

Paid Time Off (PTO)

401k with employer match

Job summary

First National Bankof America is seeking a bilingual Support Specialist to assist English and Spanish-speaking customers who are pursuing home ownership. You will be the front line for mortgage inquiries received via phone, email, and forms, uncover client needs, build rapport, and gather sensitive information to determine product eligibility.

Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.

Qualifications

• Fluent in English and Spanish required.
• Patience, empathy and strong communication skills essential.
• Customer service experience in professional settings preferred.
• Proven reliability and punctuality in daily work.

Responsibilities

• Manage a large volume of incoming calls with urgency and professionalism and document communications.
• Collaborate in a team-oriented environment and support colleagues.
• Document all customer communications accurately.

Skills

Fluency in English

Fluency in Spanish

Customer service

Communication skills

Time management

Organizational skills

Ability to learn software

Portuguese desired

Job description

First National Bankof America is seeking a bilingual Support Specialist to assist English and Spanish-speaking customers who are pursuing home ownership. You will be the front line for mortgage inquiries received via phone, email, and forms, uncover client needs, build rapport, and gather sensitive information to determine product eligibility.

Compensation includes an hourly wage plus the opportunity to earn monthly incentives based on results.