Portuguese Part-Time Call Center Representative

First National Bank of America; Lansing (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Discounted childcare

Pet Insurance

401k with employer match

Adjustable desks

Complimentary snacks

Job summary

First National Bank of America in Lansing, MI is seeking a Part-Time Call Center Representative who is bilingual in Portuguese and English and passionate about helping customers. You will answer inquiries, resolve loan questions, and follow up with customers to ensure satisfaction.

This in-person role offers hourly pay with potential monthly incentives and a shift premium after 5:00 PM. Training is provided to build strong service skills in a fast-paced environment.

Qualifications

• Bilingual Portuguese and English required or highly preferred.
• Excellent communication and customer service skills.
• Ability to handle multiple customer inquiries professionally.

Responsibilities

• Answer incoming calls and other communications from loan customers and others.
• Resolve loan customers’ requests timely and professionally.
• Engage in outbound calls to provide service and follow up with customers.
• Create and maintain customer records.

Skills

Bilingual (Portuguese/English)

Communication skills

Customer service

Job description

Portuguese Part-Time Call Center Representative

Lansing, MI

First National Bank of America is seeking customer-focused bilingual candidates to work in our call center. We are willing to train candidates who possess exceptional communication and customer service skills, regardless of their prior work experience. A successful Bilingual Call Center Representative (Portuguese/English) will be goal-driven and thrive in a fast-paced environment, contributing as a valued member of the team. This role will work with a dedicated group of people committed to helping our customers, which means handling many different situations that require great customer service skills.

Compensation includes an hourly wage, the opportunity to earn monthly incentive pay based on performance, and a shift premium for hours worked after 5:00 PM.

Our Lansing location borders East Lansing - perfect for students or locals nearby!

Responsibilities:

• Answer incoming calls and other communications from loan customers and others, assisting them with their varied inquiries
• Resolve our loan customers’ requests timely and professionally
• Engage in outbound calls to provide exceptional service and follow up for our customers
• Create and maintain appropriate customer records

Qualifications:

Employee benefits

• Discounted childcare
• Pet Insurance
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand
• Complimentary snacks

At First National Bank of America, we are looking for exceptional individuals with a \"servant's heart\" or a natural humility that recognizes the importance of prioritizing others' needs. We celebrate and acknowledge efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. Just as interest compounds over time, the little things we do can make a substantial difference.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer.

This is a part-time, in-person role at a single location: Our Lansing, MI office.

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