Bilingual Customer Service Supervisor — Lead & Develop Team

First National Bank of America; Lansing (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

Employee Discounts

Job summary

First National Bank of America is seeking a bilingual Customer Service Supervisor fluent in English and Spanish. The role drives department performance, supports employees, and delivers exceptional service in the mortgage sector. Hours are full-time, with a typical 8 a.m. – 6 p.m. schedule on weekdays.

You will lead daily operations, hire and train staff, and ensure policy adherence while maintaining a positive team environment and high customer satisfaction.

Qualifications

• Exceptional verbal communication skills in English and Spanish.
• Proven leadership and staff development abilities.
• Experience managing in a fast-paced mortgage customer service environment.
• Strong organizational and prioritization capabilities.
• Proficiency with Microsoft Excel and Word.

Responsibilities

• Lead the daily operations of the Customer Service Department.
• Motivate and supervise Customer Service Representatives to exceed goals.
• Respond quickly to inquiries from internal and external customers.
• Communicate policy changes clearly and implement new procedures.
• Assist with hiring, training and staff development.
• Schedule staff and monitor calls to maintain high standards.

Job description

First National Bank of America is seeking a bilingual Customer Service Supervisor fluent in English and Spanish. The role drives department performance, supports employees, and delivers exceptional service in the mortgage sector. Hours are full-time, with a typical 8 a.m. – 6 p.m. schedule on weekdays.

You will lead daily operations, hire and train staff, and ensure policy adherence while maintaining a positive team environment and high customer satisfaction.