Hybrid Call Center Agent — CX & Sales

MCI; Las Cruces (NM); On-site; USD 20,664 - 26,174; Full time

Job summary

MCI is seeking enthusiastic and dependable Call Center Agents to support inbound and outbound customer service and sales projects from Las Cruces, NM. You will handle inquiries, resolve issues, and promote products during evening shifts.

The company offers world-class training and clear advancement paths to Supervisor, Trainer, and Operations Management roles. In this role you’ll interact with hundreds of customers weekly across the country, document interactions, and stay current by attending

Qualifications

• 18 years of age or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Typing speed of at least 20 WPM.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Dependable with excellent attendance and punctuality.
• Skilled in troubleshooting and resolving customer concerns.
• Customer-focused, empathetic and patient.
• Able to multitask, stay organized and work independently.
• Team-oriented with a passion for helping others.
• Comfortable in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document and process claims and inquiries.
• Guide customers through options to find the best solutions.
• Follow scripts, policies and procedures while using your training and resources.
• Maintain confidentiality and handle personal information with care.
• Escalate complex issues to the appropriate team members.
• Stay current by attending training sessions and reviewing updates.
• Adhere to attendance and scheduling expectations.

Skills

Communication skills

Typing 20 WPM

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking enthusiastic and dependable Call Center Agents to support inbound and outbound customer service and sales projects from Las Cruces, NM. You will handle inquiries, resolve issues, and promote products during evening shifts.

The company offers world-class training and clear advancement paths to Supervisor, Trainer, and Operations Management roles. In this role you’ll interact with hundreds of customers weekly across the country, document interactions, and stay current by attending