Bilingual Call Center Agent: Help Members Thrive

CAMPUS USA Credit Union; Gainesville (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Pension plan

401(k) with company match

Paid time off

Tuition reimbursement

Paid parental leave

Wellness reimbursement

Career growth opportunities

Job summary

CAMPUS USA Credit Union in Gainesville, Florida is seeking a Call Center Agent to deliver friendly, expert member service by phone.

You will answer questions, resolve issues, process loan applications, and recommend products to help members meet their financial goals. Spanish/English bilingual skills are preferred to support Spanish-speaking members; training will be provided and a collaborative team environment is emphasized with competitive benefits.

Qualifications

• High school diploma or GED required.
• Spanish/English bilingual preferred to assist Spanish-speaking members.
• Experience in customer service or call center is a plus; eager to learn will be considered.

Responsibilities

• Assist members over the phone by answering questions and resolving issues.
• Process loan applications and recommend products to help members achieve financial goals.
• Provide exceptional member service in a collaborative team environment.

Skills

Bilingual Spanish/English

Phone support

Problem solving

Attention to detail

Team player

Education

High school diploma or GED

Job description

CAMPUS USA Credit Union in Gainesville, Florida is seeking a Call Center Agent to deliver friendly, expert member service by phone.

You will answer questions, resolve issues, process loan applications, and recommend products to help members meet their financial goals. Spanish/English bilingual skills are preferred to support Spanish-speaking members; training will be provided and a collaborative team environment is emphasized with competitive benefits.