Member Services & Accounts Specialist

Self-Help Credit Union; Gainesville (FL); On-site; USD 32,000 - 39,000; Full time

Job summary

Self-Help Credit Union in Gainesville, FL seeks a friendly Member Service Representative to assist members with transactions, account inquiries, and service needs. You will contribute to accurate cash handling and positive member experiences, leveraging bilingual skills when needed.

Arrive ready to promote credit union products, maintain compliance, and support branch growth while delivering exceptional service in a community-focused environment.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish preferred.
• Experience in financial institution or customer service preferred.
• Cash handling and customer service experience preferred.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships with excellent service.
• Process share deposits, loan payments, and transfers accurately.
• Disburse cash and check withdrawals.
• Open new membership accounts and ensure accuracy and compliance.
• Promote credit union products and services and meet growth goals.

Skills

Customer service

Cash handling

Bilingual English/Spanish

Communication skills

Data entry

Teamwork

Attention to detail

Education

High School diploma or equivalent

Tools

New Solutions

Microsoft Excel

Word

Outlook

Job description

Self-Help Credit Union in Gainesville, FL seeks a friendly Member Service Representative to assist members with transactions, account inquiries, and service needs. You will contribute to accurate cash handling and positive member experiences, leveraging bilingual skills when needed.

Arrive ready to promote credit union products, maintain compliance, and support branch growth while delivering exceptional service in a community-focused environment.