Call Center Agent - Gainesville

ViziRecruiter,LLC.; Gainesville (FL); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

401(k) with company match

Life Insurance

Disability Insurance

Tuition Reimbursement

Paid Parental Leave

Employee Wellness Reimbursement

Job summary

CAMPUS USA Credit Union in Gainesville, FL seeks an experienced Call Center Agent to assist members by explaining products and resolving inquiries over the phone.

Key responsibilities include handling loan applications, cross-selling services, maintaining accurate records, and training new staff while meeting call volume and quality targets. Spanish/English bilingual skills preferred; schedule includes weekdays with occasional weekend rotation.

Qualifications

• 1–3 years of prior call center and/or banking/credit union experience required.
• Bilingual (English/Spanish) preferred
• Excellent member service and communication skills
• Ability to resolve problems within authority and escalate appropriately

Responsibilities

• Assist members and potential members with telephone requests, explaining products and services and resolving inquiries.
• Handle loan applications, reviewing for financial fit and cross-sell lending products.
• Meet call volume, production, and quality targets; maintain accurate records.
• Identify cross-sell opportunities and promote services to members.
• Train new call center employees as needed per training schedule.

Skills

Bilingual English/Spanish

Attention to Detail

Communication

Time Management

Problem Solving

Cross-Selling

Microsoft Office

Customer Service

Conflict Resolution

Product Knowledge

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Introduction

...

Overview

Your Role:

This is an experienced Call Center Agent position with the ability to assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS.

Essential Functions & Responsibilities:

• Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.
• Assist members and potential members with their telephone requests. Answers questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations.
• Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility.
• Strives to meet established call volume, production, call review scores, and adherence goals.
• Identifies cross-sell opportunities and cross-sells services to members.
• Assures that appropriate records are collected and maintained.
• Trains new call center employees as needed in accordance with the Call Center training schedule.

Responsibilities

Spanish/English bilingual skills preferred to provide additional support to Spanish-speaking members.

The schedule for this position is :

Monday - Friday: 9:45 AM - 6:15 PM

Saturday: 9:15 AM - 2:15 PM (1-2 per month)

Education

• High School Diploma or GED.

Experience

• 1-3 years of prior call center and/or banking/credit union experience required.

Other Skills

• Bilingual (English/Spanish) preferred
• Attention to Detail
• Collaboration and Teamwork
• Communication
• Confidentiality and Discretion
• Conflict Resolution
• Cross-Selling
• Excellent Member Service
• Microsoft Office Products
• Problem Solving
• Product Knowledge
• Time Management and Organization

Requirements

Compensation

Salary is based on experience; All experience must be clearly demonstrated on the application and must be verifiable.

• Call Center Agent 1 - Starting at $43,800
• Call Center Agent 2- Starting at $49,600 *LENDING EXPERIENCE PREFERRED

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short- & Long-Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!

Philanthropy

Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.