Call Center Agent

CAMPUS USA Credit Union; Gainesville (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Pension plan

401(k) with company match

Paid time off

Tuition reimbursement

Paid parental leave

Wellness reimbursement

Career growth opportunities

Job summary

CAMPUS USA Credit Union in Gainesville, Florida is seeking a Call Center Agent to deliver friendly, expert member service by phone.

You will answer questions, resolve issues, process loan applications, and recommend products to help members meet their financial goals. Spanish/English bilingual skills are preferred to support Spanish-speaking members; training will be provided and a collaborative team environment is emphasized with competitive benefits.

Qualifications

• High school diploma or GED required.
• Spanish/English bilingual preferred to assist Spanish-speaking members.
• Experience in customer service or call center is a plus; eager to learn will be considered.

Responsibilities

• Assist members over the phone by answering questions and resolving issues.
• Process loan applications and recommend products to help members achieve financial goals.
• Provide exceptional member service in a collaborative team environment.

Skills

Bilingual Spanish/English

Phone support

Problem solving

Attention to detail

Team player

Education

High school diploma or GED

Job description

Join the CAMPUS USA Credit Union Team!

Are you passionate about helping people and providing exceptional member service? We're looking for a Call Center Agent to join our team!

Spanish/English bilingual skills preferred to provide additional support to Spanish-speaking members.

In this role, you'll assist members over the phone by answering questions, resolving issues, processing loan applications, and recommending products and services that help members achieve their financial goals. If you enjoy solving problems, building relationships, and working in a collaborative environment, we'd love to meet you.

What we're looking for:

• Excellent communication and member service skills
• Strong attention to detail and problem-solving abilities
• A positive, team-oriented attitude
• High school diploma or GED
• Customer service or call center experience is a plus, but we're also excited to train motivated individuals who are eager to learn!

Why CAMPUS?

We invest in our employees with competitive pay, outstanding benefits, a pension plan, 401(k) with up to a 5% company match, paid time off, tuition reimbursement, paid parental leave, wellness reimbursement, and opportunities for career growth.

If you're looking for a career where you can make a difference every day while being part of an organization that truly values its employees and members, we'd love to hear from you!