Bilingual Call Center & Collections Specialist

Vervent; Sioux Falls (SD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Incentives program

Job summary

Vervent is seeking a Call Center Account Advisor in Sioux Falls, SD to contact and collect within all account portfolios while delivering best-in-class customer service. The role emphasizes meeting KPIs and advising borrowers on options such as forbearance and payment plans.

Fluency in English and Spanish is required, with at least six months in collections or customer service in a call center. Eligible for full benefits, including medical, dental, vision, and a 401(k) with company match.

Qualifications

• Six (6) months of collection/customer service experience in a call center environment.
• Fluent in English and Spanish with strong verbal and written communication skills in both languages.
• High School Diploma or equivalent.
• Proficient with Microsoft Windows, Microsoft Office Programs, and various Internet Browsers.

Responsibilities

• Meet and surpass key performance indicators as specified by Management.
• Provide an exceptional customer experience within all communication channels.
• Knowledge and adherence to specific guidelines by portfolio.
• Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.).
• Properly follow up on all assigned tasks as needed.
• Process all transactions and communications accurately.
• Protect consumer data in all communications.
• Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
• Promote good working relations with all other internal and external teams.
• Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Education

High School Diploma or equivalent

Job description

Vervent is seeking a Call Center Account Advisor in Sioux Falls, SD to contact and collect within all account portfolios while delivering best-in-class customer service. The role emphasizes meeting KPIs and advising borrowers on options such as forbearance and payment plans.

Fluency in English and Spanish is required, with at least six months in collections or customer service in a call center. Eligible for full benefits, including medical, dental, vision, and a 401(k) with company match.