Bilingual Call Center Agent - Spanish/English, Incentives

Vervent; Sioux Falls (SD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Medical, FSA & HSA, Dental, Vision + 0

Job summary

Vervent Inc. in Sioux Falls, SD is seeking a Call Center Account Advisor to contact and collect within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.

The ideal candidate is fluent in English and Spanish, has call center experience, and can handle diverse duties in a fast-paced environment. The role includes monthly incentives, full benefits, and a competitive 401(k) plan.

Qualifications

• High School Diploma or equivalent required.
• Fluent in English and Spanish with strong verbal and written communication.
• Six months of collection/customer service experience in a call center.
• Good organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Meet and surpass key performance indicators as specified by Management.
• Provide an exceptional customer experience within all communication channels.
• Advise borrowers of options available (forbearance, modified payment plans, deferments).
• Process transactions and communications accurately.
• Protect consumer data and maintain accurate borrower information.

Skills

English fluency

Spanish fluency

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Web Browsers

Job description

Vervent Inc. in Sioux Falls, SD is seeking a Call Center Account Advisor to contact and collect within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.

The ideal candidate is fluent in English and Spanish, has call center experience, and can handle diverse duties in a fast-paced environment. The role includes monthly incentives, full benefits, and a competitive 401(k) plan.