Bilingual Call Center & Admin Support Specialist

AppleOne Employment Services; Colton (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services is seeking a clerk to perform a wide range of general clerical tasks with high confidentiality. The role requires computer literacy, independent work, and overtime as directed.

Responsibilities include handling high-volume inquiries by phone/email, directing visitors, printing and routing documents, scheduling appointments, and maintaining client databases while providing excellent customer service.

Qualifications

• High school diploma or equivalent is required.
• 1 year of recent paid office clerical experience preferred, ideally in social services.

Responsibilities

• Respond to a high-volume utility assistance inquiry by phone and email.
• Receive and direct visitors and answer calls; record messages.
• Print out applications and route to appropriate personnel.
• Schedule and confirm utility appointments via outbound calls.
• Update client database with statuses or concerns.
• Answer routine questions and explain procedures or programs.

Skills

Communication

Interpersonal skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Outlook

Word

Excel

Job description

AppleOne Employment Services is seeking a clerk to perform a wide range of general clerical tasks with high confidentiality. The role requires computer literacy, independent work, and overtime as directed.

Responsibilities include handling high-volume inquiries by phone/email, directing visitors, printing and routing documents, scheduling appointments, and maintaining client databases while providing excellent customer service.