Bilingual Branch MSR: Teller & Personal Banker

Randolph Brooks Federal Credit Union; Town of Summit (WI); On-site; USD 23,000 - 32,000; Full time

Job summary

Randolph-Brooks Federal Credit Union is seeking a full-time Branch Member Service Representative at the South San branch in San Antonio, TX, starting at $20.00/hour. A bilingual English/Spanish certification can add $2.00/hour, enhancing earnings potential.

The MSR role blends Teller and Personal Banker duties, delivering friendly service, processing transactions, and educating members on suitable financial products. RBFCU emphasizes growth through its Learning & Development program.

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience in financial services, customer service, or sales preferred.
• Attendance and promptness are essential; must be able to work a flexible Mon–Sat schedule.
• Ability to cover staffing at any location within the region when needed.
• Excellent communication and interpersonal skills.
• Ability to sit or stand for extended periods; good vision and hearing.

Responsibilities

• Provide enthusiastic, professional, courteous service to members and prospects.
• Process transactions in person, via video, drive-thru, and telephone channels.
• Maintain cash and negotiable instrument controls in line with policies.
• Engage members with needs-based conversations and recommend suitable products.
• Support sales culture and maintain branch standards.
• Assist with Member Service Center calls as needed.
• Assess deposits for fraud and impersonation to mitigate losses.
• Assist with account openings, updates, and closings; know RBFCU agreements.
• Prepare teller reports and escort members when requested.
• Observe safety procedures and report hazards.
• Other duties as assigned.

Skills

Customer service

Communication

Sales

Problem solving

Teamwork

Education

High School diploma

Tools

Banking software

PC/Office tools

Job description

Randolph-Brooks Federal Credit Union is seeking a full-time Branch Member Service Representative at the South San branch in San Antonio, TX, starting at $20.00/hour. A bilingual English/Spanish certification can add $2.00/hour, enhancing earnings potential.

The MSR role blends Teller and Personal Banker duties, delivering friendly service, processing transactions, and educating members on suitable financial products. RBFCU emphasizes growth through its Learning & Development program.