Bilingual Branch MSR & Personal Banker - San Antonio

Randolph-Brooks Federal Credit Union; Summit (NJ); On-site; USD 23,000 - 32,000; Full time

Job summary

Randolph-Brooks Federal Credit Union is seeking a Branch Member Service Representative at the Summit location. The role combines teller and personal banker duties, delivering friendly service to members and prospects while processing transactions and safeguarding cash.

The position emphasizes problem solving, needs-based conversations, and using suggestive selling to meet sales goals. Bilingual (English/Spanish) is preferred and may yield additional compensation after certification.

Qualifications

• High school diploma or GED required.
• Minimum 6 months experience in financial services or customer service.
• Ability to work a flexible Monday–Saturday schedule.
• Willingness to cover branch locations within the region.

Responsibilities

• Provide friendly, professional service to members and prospects.
• Process transactions in person, via drive-thru, video, or phone.
• Maintain cash and negotiables per policy.
• Suggest products and services to meet member needs.
• Identify potential fraud risks during deposits.
• Collaborate with other departments as needed.

Skills

Customer service

Sales experience

Bilingual EN/ES

Problem solving

Communication

Cash handling

Attention to detail

Adaptability

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Randolph-Brooks Federal Credit Union is seeking a Branch Member Service Representative at the Summit location. The role combines teller and personal banker duties, delivering friendly service to members and prospects while processing transactions and safeguarding cash.

The position emphasizes problem solving, needs-based conversations, and using suggestive selling to meet sales goals. Bilingual (English/Spanish) is preferred and may yield additional compensation after certification.