Bilingual Branch Member Service Specialist

Randolph Brooks Federal Credit Union; Gonzales (LA); On-site; USD 23,000 - 32,000; Full time

Job summary

Randolph Brooks Federal Credit Union in Gonzales, TX is seeking a Branch Member Service Representative. The role blends teller and personal banker duties, delivering friendly service and assessing member needs to educate them on RBFCU products and services.

Starting pay is $20.00 per hour, with an additional $2.00 per hour for RBFCU Bilingual certification upon successful completion. HS diploma or GED and 6 months of relevant experience are required.

Qualifications

• HS diploma or GED required.
• Six months of experience in financial institution, customer service or sales preferred.
• Attendence and promptness; flexible Mon-Sat schedule.
• Ability to solve problems and make timely decisions.
• Strong communication and interpersonal skills.

Responsibilities

• Provide courteous service to members and prospective members.
• Process transactions in person, video, drive-thru or phone.
• Maintain cash and negotiable instruments per policy.
• Identify member needs and recommend RBFCU products.
• Support sales culture and branch standards.

Skills

Excellent communication

Interpersonal skills

Problem solving

Education

High School diploma or GED

Job description

Randolph Brooks Federal Credit Union in Gonzales, TX is seeking a Branch Member Service Representative. The role blends teller and personal banker duties, delivering friendly service and assessing member needs to educate them on RBFCU products and services.

Starting pay is $20.00 per hour, with an additional $2.00 per hour for RBFCU Bilingual certification upon successful completion. HS diploma or GED and 6 months of relevant experience are required.