Bilingual Billing Support Specialist English/Spanish

Charter Communications, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Spectrum is hiring a Customer Service Representative for our billing team. The role requires bilingual English/Spanish skills, a high school diploma, and the ability to work a variety of shifts including nights and weekends.

You will join a 24/7 call center environment and engage with customers to resolve billing inquiries while maintaining professionalism and empathy. Ideal candidates will be strong communicators with multitasking abilities, comfortable with multiple software programs, and

Qualifications

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Bilingual in English/Spanish required.

Responsibilities

• Provide product knowledge and account support to customers on the billing team.
• Handle inbound calls related to billing inquiries in a fast-paced environment.
• Escalate issues when needed and maintain professional, empathetic service.

Skills

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is hiring a Customer Service Representative for our billing team. The role requires bilingual English/Spanish skills, a high school diploma, and the ability to work a variety of shifts including nights and weekends.

You will join a 24/7 call center environment and engage with customers to resolve billing inquiries while maintaining professionalism and empathy. Ideal candidates will be strong communicators with multitasking abilities, comfortable with multiple software programs, and