Bilingual Mobile Support Specialist – English/Spanish

Spectrum

McAllen (TX)

Sur place

USD 35 000 - 45 000

Plein temps

14 jours+

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Résumé du poste

Spectrum Mobile is hiring a Customer Service Representative to support mobile services, billing, and activation inquiries. You will work in a fast-paced call center environment, handling inbound calls with a focus on quality customer experiences.

The role requires bilingual English/Spanish communication and flexibility to cover late night/overnight shifts. Join Spectrum and be part of a large organization delivering reliable internet, mobile, and entertainment services.

Qualifications

High school diploma or equivalent required.
6+ months of customer service experience preferred.
6+ months of using software applications and typing.
6+ months of high-volume call center experience beneficial.

Responsabilités

Handle inbound calls to address mobile service activation, billing questions and payment processing.
Provide knowledgeable assistance and resolve subscriber inquiries to maintain satisfaction.
Update account information and make routine changes to services as requested by customers.
Maintain professional demeanor and adapt to a fast-paced, multitasking environment.