Customer Service Representative | Billing Support (Bilingual)

Charter Communications, Inc.; United States; Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Spectrum is hiring a Customer Service Representative for our billing team. The role requires bilingual English/Spanish skills, a high school diploma, and the ability to work a variety of shifts including nights and weekends.

You will join a 24/7 call center environment and engage with customers to resolve billing inquiries while maintaining professionalism and empathy. Ideal candidates will be strong communicators with multitasking abilities, comfortable with multiple software programs, and

Qualifikationen

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Bilingual in English/Spanish required.

Aufgaben

• Provide product knowledge and account support to customers on the billing team.
• Handle inbound calls related to billing inquiries in a fast-paced environment.
• Escalate issues when needed and maintain professional, empathetic service.

Kenntnisse

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

Ausbildung

High school diploma or equivalent

Tools

MS Office

Typing

Jobbeschreibung

Job Summary

• Training class begins December 18th, 2026
• Must be bilingual (English and Spanish)
• Must have the availability to work a variety of shifts including late night/overnight

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education : High school diploma or equivalent
• Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• Language : Bilingual in English/Spanish

Preferred Qualifications

• Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills : MS Office, computer skills, typing
• Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient