Bilingual Billing Support Rep (English/Spanish) —NightShift

Charter Communications; McAllen (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Charter Communications is seeking a bilingual Customer Service Representative for our Spectrum billing team. The role focuses on handling billing inquiries with empathy and accuracy in a fast-paced call-center environment.

Training begins December 18, 2026, with a variety of shifts including late night/overnight. This is a full-time on-site role within a large national provider supporting customers across the United States.

Qualifications

• High school diploma or equivalent required.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Bilingual in English/Spanish is required.

Responsibilities

• Answer inbound billing inquiries via phone with professional tone.
• Provide accurate information and resolve customer issues efficiently.
• Maintain knowledge of Spectrum products and billing procedures.
• Collaborate with team and management on escalated issues.

Skills

Bilingual English/Spanish

Communication

Multitasking

Time management

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Charter Communications is seeking a bilingual Customer Service Representative for our Spectrum billing team. The role focuses on handling billing inquiries with empathy and accuracy in a fast-paced call-center environment.

Training begins December 18, 2026, with a variety of shifts including late night/overnight. This is a full-time on-site role within a large national provider supporting customers across the United States.