Bilingual Sales & Retention Specialist

Spectrum; Harlingen (TX); On-site; USD 36,000 - 75,000; Full time

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in Texas to engage customers, resolve billing questions, and upsell Spectrum services. The role emphasizes bilingual English/Spanish communication and a commitment to delivering superior customer experiences.

The position offers a competitive pay structure starting at $18/hour with incentives that can push annual earnings beyond $70,000 for top performers, plus Spectrum services benefits and growth opportunities.

Qualifications

• 2+ years of call center experience in customer service or phone sales.
• Bilingual Spanish required.
• High school diploma or equivalent.
• Ability to read, write, speak and understand English and Spanish.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products.
• Maintain high levels of professionalism and courtesy in every customer interaction.
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time.
• Master order processing within the billing system for retained accounts and new sales entries.
• Explain Spectrum’s products and services and compare them to competitors.
• Support efforts to enhance the customer experience through every transaction.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Upselling

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in Texas to engage customers, resolve billing questions, and upsell Spectrum services. The role emphasizes bilingual English/Spanish communication and a commitment to delivering superior customer experiences.

The position offers a competitive pay structure starting at $18/hour with incentives that can push annual earnings beyond $70,000 for top performers, plus Spectrum services benefits and growth opportunities.