Bilingual Billing Support Specialist (English/Spanish)

Quest Diagnostics; Tampa (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Vacation and health/flex time

401(k) with company match

Job summary

Quest Diagnostics is seeking a bilingual Billing Customer Service Representative II to support members in navigating billing questions and resolving issues. The role involves empathetic, call-center style support for up to 70 callers daily and requires navigation of the Quest Billing System.

The full-time position includes a 9-hour shift between 8:30 AM and 8:00 PM ET after training, with possible overtime. Starting pay is $17.20 per hour, plus potential annual bonus and comprehensive benefits.

Qualifications

• Bi-lingual English/Spanish required.
• Must be 18 years or older.
• 1+ year of call center experience.
• 1+ year of healthcare customer service experience.

Responsibilities

• Answer a high volume of calls from patients or their representatives, evaluating and responding to billing inquiries.
• Research, troubleshoot and resolve complex billing issues and customer complaints.
• Navigate Quest Billing System and other applications.
• Maintain tracking log of all patient contacts.
• Perform additional projects or tasks based on business needs.
• Maintain HIPAA compliance at all times.

Skills

Bi-lingual English/Spanish

Call center experience

Healthcare billing knowledge

Translate medical terminology

HIPAA compliance

Customer service

Communication skills

Conflict management

Listening skills

Computer literacy (Windows)

Education

High school diploma or GED

Tools

Quest Billing System

Windows PC applications

Job description

Quest Diagnostics is seeking a bilingual Billing Customer Service Representative II to support members in navigating billing questions and resolving issues. The role involves empathetic, call-center style support for up to 70 callers daily and requires navigation of the Quest Billing System.

The full-time position includes a 9-hour shift between 8:30 AM and 8:00 PM ET after training, with possible overtime. Starting pay is $17.20 per hour, plus potential annual bonus and comprehensive benefits.