Bilingual Billing Support Specialist (English/Spanish)

Quest Diagnostics Incorporated; Oregon; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Day 1 Medical, dental & vision for FT

401(k) with company match

Education assistance through MyQuest

Paid time off

Job summary

Quest Diagnostics Incorporated is seeking a bilingual Customer Service Representative II to provide billing support to members, translating medical terminology into clear guidance and resolving escalated issues. The role involves handling up to 70 calls daily with empathetic service and adherence to HIPAA regulations.

You will train fully for the role, then work a full-time schedule Monday–Friday with 9-hour shifts, 8:30 AM–8:00 PM ET, in Oregon.

Qualifications

• Bilingual in English and Spanish required.
• 18+ years old or older.
• High school diploma or GED required.
• 1+ years of call center experience with high inbound call volume.
• 1+ years of healthcare setting experience preferred.

Responsibilities

• Answer a high volume of calls from patients or their representatives, translating medical terminology into understandable information.
• Research, troubleshoot and resolve complex billing issues and customer complaints.
• Navigate Quest Billing System and related applications.
• Maintain tracking log of all patient contacts.
• Perform additional projects or tasks as needed based on business needs.
• Maintain HIPAA compliance at all times.

Skills

Bilingual English/Spanish

Call center experience

Strong communication

HIPAA compliance

Empathy/compassionate

Education

High school diploma or GED

Job description

Quest Diagnostics Incorporated is seeking a bilingual Customer Service Representative II to provide billing support to members, translating medical terminology into clear guidance and resolving escalated issues. The role involves handling up to 70 calls daily with empathetic service and adherence to HIPAA regulations.

You will train fully for the role, then work a full-time schedule Monday–Friday with 9-hour shifts, 8:30 AM–8:00 PM ET, in Oregon.