Bilingual Billing Support Specialist II

Quest Diagnostics Incorporated; Oregon; Ibrido; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Day 1 Medical, dental & vision for FT

401(k) with company match

Vacation and Health/Flex Time

Employee stock purchase plan

Education assistance

Descrizione del lavoro

Quest Diagnostics Incorporated is seeking a bilingual (English/Spanish) Billing Customer Service Representative II to assist members with billing inquiries and resolution. You will handle up to 70 calls daily, translating medical terms into easy-to-understand explanations while maintaining HIPAA compliance.

The role requires full-time training attendance, then a fixed 9-hour shift between 8:30 AM and 8:00 PM ET with potential overtime. Competitive hourly pay starts at $20.00+.

Competenze

• Bilingual English/Spanish required for comprehensive member support.
• Candidates should have experience in a high-volume call center.
• Knowledge of healthcare billing/claims and HIPAA regulations is preferred.

Mansioni

• Answer a high volume of calls from patients or their representatives about billing.
• Translate medical terminology into clear information for members.
• Research, troubleshoot and resolve complex billing issues and complaints.
• Navigate Quest Billing System and related applications efficiently.
• Maintain a log of all patient contacts and adhere to compliance standards.

Conoscenze

Bilingual English/Spanish

Customer service

Communication skills

Formazione

High School Diploma or GED

Strumenti

Quest Billing System

Descrizione del lavoro

Quest Diagnostics Incorporated is seeking a bilingual (English/Spanish) Billing Customer Service Representative II to assist members with billing inquiries and resolution. You will handle up to 70 calls daily, translating medical terms into easy-to-understand explanations while maintaining HIPAA compliance.

The role requires full-time training attendance, then a fixed 9-hour shift between 8:30 AM and 8:00 PM ET with potential overtime. Competitive hourly pay starts at $20.00+.