Bilingual Mobile Support Specialist—Nights & Weekends

Charter Communications; McAllen (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Charter Communications is seeking a Spectrum Mobile Customer Service Representative to support inbound calls, activation questions, billing inquiries, and account updates. You will help customers navigate mobile plans, troubleshoot issues, and ensure a positive service experience in a fast-paced environment.

The role requires bilingual English/Spanish communication, availability for varied shifts including nights and weekends, and a proactive, customer-focused mindset.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of shifts including nights, weekends, and holidays.
• Language: Bilingual in English/Spanish.

Responsibilities

• Handle inbound calls to resolve billing, activation, and account questions.
• Provide knowledgeable, efficient customer service as the voice of Spectrum.
• Maintain customer accounts and assist with mobile repairs as needed.
• Work independently in a busy call center while collaborating with a team.

Skills

Bilingual English/Spanish

Customer service

Multitasking

Problem solving

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Charter Communications is seeking a Spectrum Mobile Customer Service Representative to support inbound calls, activation questions, billing inquiries, and account updates. You will help customers navigate mobile plans, troubleshoot issues, and ensure a positive service experience in a fast-paced environment.

The role requires bilingual English/Spanish communication, availability for varied shifts including nights and weekends, and a proactive, customer-focused mindset.