Retention & Upsell Specialist - Bilingual (English/Spanish)

Spectrum; Pharr (TX); On-site; USD 36,000 - 75,000; Full time

Benefits offered by this job

Free Spectrum services

Competitive pay

Job summary

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing questions, upsell Spectrum’s video, data, and voice products, and ensure high satisfaction.

This role requires bilingual English/Spanish communication and strong sales capabilities. You’ll work in an office environment, handling orders in the billing system and following metrics to hit activity targets while maintaining professionalism across all customer

Qualifications

• Bilingual in English and Spanish is required.
• Minimum of 2+ years in call center or sales roles.
• Experience with cable products (video, data, voice) preferred.
• Proven ability to meet goals and handle customers professionally.
• Strong computer and consumer electronics skills.

Responsibilities

• Resolve billing inquiries, product questions and service issues.
• Use phone techniques to retain customers and upsell Spectrum services.
• Maintain professionalism in every interaction.
• Meet activity goals using call handling metrics.
• Process orders in the billing system for retained and new sales.
• Explain Spectrum products and compare to competitors.
• Support improved customer experience in all transactions.

Skills

Bilingual English/Spanish

Customer service

Sales techniques

Communication skills

Telephone-based retention

PC and software skills

Ability to handle irate customers

Education

High school diploma or equivalent

Tools

Billing system

CRM software

Job description

Spectrum is hiring a Sales and Customer Solutions Representative in the United States. You will engage customers to resolve billing questions, upsell Spectrum’s video, data, and voice products, and ensure high satisfaction.

This role requires bilingual English/Spanish communication and strong sales capabilities. You’ll work in an office environment, handling orders in the billing system and following metrics to hit activity targets while maintaining professionalism across all customer