Bilingual Sales & Customer Solutions Specialist

Charter Communications; Las Vegas (NV); On-site; USD 37,000 - 75,000; Full time

Job summary

Charter Communications (Spectrum) in Las Vegas seeks a Sales and Customer Solutions Representative to retain customers and upsell services. You will resolve billing inquiries and explain Spectrum products, aiming to exceed activity goals in a fast-paced call center.

Candidates should be bilingual English/Spanish with strong communication skills, product knowledge, and the ability to work variable hours including weekends. We offer a competitive pay structure with incentives and benefits.

Qualifications

• High school diploma or equivalent.
• Ability to read, write, speak and understand English and Spanish.
• Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone).
• Ability to work variable hours; may include weekends, holidays, and split days off.
• Effective computer and consumer electronics skills.
• Ability to use personal computer and relevant software applications including the billing system.
• Proven verbal and written communication skills.
• Ability to handle irate customers and resolve issues.
• Ability to prioritize and organize effectively.
• 2+ years of call center experience in customer service or phone sales, or equivalent experience.

Responsibilities

• Engage with customers to resolve billing inquiries, product questions and service complaints
• Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products
• Maintain high levels of professionalism and courtesy in every customer interaction
• Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• Master order processing within the billing system for retained accounts and new sales entries
• Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors
• Support efforts to enhance the customer experience through every transaction

Skills

Bilingual English/Spanish

Customer service

Sales techniques

Phone sales

Problem solving

Effective communication

Computer skills

Billing system knowledge

Verbal and written communication

Conflict resolution

Prioritization and organization

Education

High school diploma or equivalent

Tools

Billing system

Job description

Charter Communications (Spectrum) in Las Vegas seeks a Sales and Customer Solutions Representative to retain customers and upsell services. You will resolve billing inquiries and explain Spectrum products, aiming to exceed activity goals in a fast-paced call center.

Candidates should be bilingual English/Spanish with strong communication skills, product knowledge, and the ability to work variable hours including weekends. We offer a competitive pay structure with incentives and benefits.