Bilingual Billing Specialist - Patient Support

Quest Diagnostics Incorporated; Tampa (FL); On-site; USD 19,548 - 27,841; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off and holiday pay

Job summary

Quest Diagnostics Incorporated in Tampa is hiring a Customer Service Representative - Billing II (Bilingual - English/Spanish) to support patients with their billing inquiries and healthcare access.

This full-time position offers a pay range starting at $17.20 per hour and includes comprehensive benefits from day one. The role requires excellent conflict management and compassionate communication skills, with a commitment to work 9-hour shifts Monday through Friday.

Qualifications

• 2+ years of experience working in a call center with high volume inbound calls.
• Experience in a medical office or health care setting aiding customer health care concerns.
• Knowledge of healthcare claims billing processes.

Responsibilities

• Answer calls regarding patient bill balances and payment plans.
• Evaluate and respond to billing inquiries including billing insurances.
• Research and resolve complex billing issues.

Skills

Bilingual - English/Spanish

Conflict management skills

Compassionate communication

Education

High School Diploma / GED

Job description

Quest Diagnostics Incorporated in Tampa is hiring a Customer Service Representative - Billing II (Bilingual - English/Spanish) to support patients with their billing inquiries and healthcare access.

This full-time position offers a pay range starting at $17.20 per hour and includes comprehensive benefits from day one. The role requires excellent conflict management and compassionate communication skills, with a commitment to work 9-hour shifts Monday through Friday.