Bilingual Billing Customer Support Specialist

Charter Communications; United States; On-site; USD 29,000 - 42,000; Full time

Job summary

Charter Communications is seeking a Customer Service Representative on our billing team to deliver accurate account support and product knowledge to customers nationwide.

The role requires a high school diploma or equivalent, bilingual English/Spanish, and at least 6 months of customer service experience, with proficiency in MS Office and typing.

We operate 24/7 call centers with varied shifts; join a supportive team and represent a Fortune 100 company with professionalism.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service experience required.
• 6+ months of experience with computers and software applications.
• Bilingual in English/Spanish preferred.

Responsibilities

• Provide product knowledge and account support to customers.
• Handle inbound calls related to billing inquiries.
• Maintain professionalism and empathy while meeting service standards.

Skills

Communication

Time management

Multi-tasking

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Charter Communications is seeking a Customer Service Representative on our billing team to deliver accurate account support and product knowledge to customers nationwide.

The role requires a high school diploma or equivalent, bilingual English/Spanish, and at least 6 months of customer service experience, with proficiency in MS Office and typing.

We operate 24/7 call centers with varied shifts; join a supportive team and represent a Fortune 100 company with professionalism.