Client Services Specialist – Billing & Account Support

Charter Communications; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Charter Communications is seeking a Business Client Service Representative to provide post-installation support for account changes, billing inquiries, and audit functions. You will ensure accounts are accurate and issues are resolved promptly, contributing to client satisfaction and service reliability.

The role involves handling move/add/change requests, managing orders end-to-end, and coordinating corrections with internal teams while maintaining CRM data integrity.

Qualifications

• 3+ years in telecommunications or cable industry knowledge.
• 2+ years on ICOMS/CSG billing and data entry.
• 2+ years using CRM databases such as Salesforce.

Responsibilities

• Process move, add or change requests across enterprise, SMB, and residential products.
• Oversee order management from post-sales to entry with timely service.
• Investigate billing disputes, aging activity, and disconnects to resolve inquiries.
• Identify discrepancies in contract or billing systems and coordinate corrections.
• Audit and update customer information in billing and CRM systems.
• Troubleshoot and escalate to appropriate resources to meet commitments.

Skills

Telecom industry experience

ICOMS/CSG billing

Salesforce CRM

Strong communication skills

Education

Associate's degree in business or equivalent

Tools

Salesforce CRM

Microsoft Word

Microsoft Excel

Job description

Charter Communications is seeking a Business Client Service Representative to provide post-installation support for account changes, billing inquiries, and audit functions. You will ensure accounts are accurate and issues are resolved promptly, contributing to client satisfaction and service reliability.

The role involves handling move/add/change requests, managing orders end-to-end, and coordinating corrections with internal teams while maintaining CRM data integrity.