Billing Support Specialist - Onsite Customer Care

Spectrum; Vancouver (WA); On-site; USD 28,000 - 38,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative for our billing team in a call-center environment. The role involves handling inbound billing inquiries, using product knowledge to support customers, and delivering high-quality service on a fast-paced team.

Qualifications include a high school diploma, English fluency, and 6+ months in customer service. The position requires flexible scheduling, with shifts including nights, weekends, and holidays.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.
• Experience: 6+ months of customer service experience; 6+ months of experience with computers and software applications; previous work in cable operations or a telecommunications call center.

Responsibilities

• Talk to many different types of people from across the country.
• Answer inbound phone calls from customers related to billing inquiries.
• Empathize with customers while addressing billing needs and meeting service standards.
• Establish and grow professional relationships with Spectrum customers.

Skills

English proficiency

Communication

Time management

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office

Computer skills

Typing

Job description

Spectrum is seeking a Customer Service Representative for our billing team in a call-center environment. The role involves handling inbound billing inquiries, using product knowledge to support customers, and delivering high-quality service on a fast-paced team.

Qualifications include a high school diploma, English fluency, and 6+ months in customer service. The position requires flexible scheduling, with shifts including nights, weekends, and holidays.