Bilingual Sales & Customer Solutions Specialist (Spanish)

Charter Communications; Town of Texas (WI); On-site; USD 36,000 - 75,000; Full time

Job summary

Charter Communications in Wisconsin is seeking a Sales and Customer Solutions Representative to retain customers and upsell Spectrum services, with pay starting at $18/hour and incentives that can push earnings above $70,000 a year.

You will handle billing inquiries, product questions, and service issues, use call techniques to retain customers, and process orders in the billing system while maintaining professionalism and driving revenue growth.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication in English and Spanish.
• Experience in customer service or sales environments.

Responsibilities

• Resolve billing inquiries, product questions and service complaints.
• Apply telephone-based techniques to retain customers and upsell Spectrum's products.
• Maintain professionalism and courtesy in every interaction.
• Meet activity goals using call handling metrics including handle time and productive time.
• Process orders in the billing system for retained accounts and new entries.
• Explain Spectrum's products clearly and compare with competitors to inform customers.
• Contribute to improving the customer experience through each transaction.

Skills

Bilingual English/Spanish

Customer service

Phone sales

Communication skills

Problem solving

Computer skills

Billing system knowledge

Education

High school diploma or equivalent

Tools

Billing system

Job description

Charter Communications in Wisconsin is seeking a Sales and Customer Solutions Representative to retain customers and upsell Spectrum services, with pay starting at $18/hour and incentives that can push earnings above $70,000 a year.

You will handle billing inquiries, product questions, and service issues, use call techniques to retain customers, and process orders in the billing system while maintaining professionalism and driving revenue growth.