Customer Service Representative | Billing Support (Bilingual)

Charter Communications; United States; On-site; USD 29,000 - 42,000; Full time

Job summary

Charter Communications is seeking a Customer Service Representative on our billing team to deliver accurate account support and product knowledge to customers nationwide.

The role requires a high school diploma or equivalent, bilingual English/Spanish, and at least 6 months of customer service experience, with proficiency in MS Office and typing.

We operate 24/7 call centers with varied shifts; join a supportive team and represent a Fortune 100 company with professionalism.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service experience required.
• 6+ months of experience with computers and software applications.
• Bilingual in English/Spanish preferred.

Responsibilities

• Provide product knowledge and account support to customers.
• Handle inbound calls related to billing inquiries.
• Maintain professionalism and empathy while meeting service standards.

Skills

Communication

Time management

Multi-tasking

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Job Summary

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

Qualifications

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• Education : High school diploma or equivalent
• Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• Language : Bilingual in English/Spanish

Preferred Qualifications

• Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical Skills : MS Office, computer skills, typing
• Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient