Bilingual Customer Service Rep – Spanish/English (Billing)

Regional Water Authority; New Haven (CT); Hybrid; USD 38,000 - 46,000; Full time

Job summary

South-Central Connecticut Regional Water Authority is seeking a Front-Line Customer Service Representative to handle billing inquiries, account maintenance, and service coordination. You will work with multiple departments to resolve issues promptly and provide exceptional service to our customers.

This role supports hybrid work arrangements and may require flexible hours to meet service needs. A bilingual English/Spanish capability is essential to assist a diverse customer base with empathy and

Qualifications

• Bilingual English/Spanish required for effective customer service.
• Experience with billing inquiries and account maintenance preferred.
• Strong communication and problem-solving skills.
• HS Diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Investigate and resolve billing discrepancies and account issues.
• Process account updates including address changes, service transfers, and payment arrangements.
• Coordinate with field staff to initiate and follow up on service orders.
• Provide information on rates, assistance programs, and services.
• Support receptionist, cashier, and messenger duties as needed.
• Handle escalated customer issues with professionalism and empathy.
• Mentor new hires and call shadowing to ensure adherence to procedures.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem solving

Education

HS Diploma or equivalent

Tools

Billing systems

Job description

South-Central Connecticut Regional Water Authority is seeking a Front-Line Customer Service Representative to handle billing inquiries, account maintenance, and service coordination. You will work with multiple departments to resolve issues promptly and provide exceptional service to our customers.

This role supports hybrid work arrangements and may require flexible hours to meet service needs. A bilingual English/Spanish capability is essential to assist a diverse customer base with empathy and