Billing Customer Service Specialist - Second Shift

Charter Communications; Blue Ash (OH); On-site; USD 57,308,000 - 72,352,000; Full time

Job summary

Charter Communications is hiring a Customer Service Representative on the billing team in Ohio. You will handle inbound calls, provide clear explanations, and resolve billing inquiries in a fast-paced, customer-focused environment.

We value good listeners, multitaskers, and enthusiastic communicators who collaborate with management on escalations and uphold professional standards as part of a Fortune 100 company.

Qualifications

• High school diploma or equivalent.
• Schedule: ability to work various schedules including nights, weekends, and holidays.
• Language: read, write, speak and understand English.

Responsibilities

• Answer inbound phone calls from customers related to billing inquiries.
• Provide empathetic, clear explanations and resolve billing issues.
• Collaborate with management on customer issue escalations.

Skills

Customer service

Multi-tasking

Communication

Education

High school diploma

Job description

Charter Communications is hiring a Customer Service Representative on the billing team in Ohio. You will handle inbound calls, provide clear explanations, and resolve billing inquiries in a fast-paced, customer-focused environment.

We value good listeners, multitaskers, and enthusiastic communicators who collaborate with management on escalations and uphold professional standards as part of a Fortune 100 company.